The on-demand services market has exploded in recent years with apps that can deliver everything from rides to groceries right to your doorstep. This has created a huge opportunity for on-demand handyman apps to gain users looking for help with tasks around the home. However, with increasing competition, your app needs to have certain features to attract users and businesses over others. This article will outline 11 key features that can help your handyman app stand out from the crowd.
1. Easy Booking Process
One of the most important aspects of any on-demand app is having a seamless booking process. Your app should allow users to easily search for available handymen in their area, view profiles, services offered, schedules and reviews. They should then be able to book an appointment for the handyman to come to their home with just a few taps on their phone. Making the booking process quick and convenient will keep users engaging with the app.
2. Handyman Profiles
Rather than just showing a list of names, it’s important for users to get a sense of who the handymen are before booking them. Profiles for each handyman should include photos so users can put a face to the name, along with details about qualifications, services offered, work experience, social proof like number of jobs completed, and reviews from past clients. This level of transparency helps users choose the right handyman for their needs.
3. Real-time Tracking
Both users and handymen will appreciate a feature that allows them to track each other’s location in real-time during a job booking. This provides security for users to know the handyman has really arrived. It also ensures accountability for handymen by showing their progress to the client. Real-time tracking builds trust between both parties.
4. Online Payments
Your app should integrate safe and secure payment options right within the platform. Allowing users to pay for jobs online with credit or debit cards makes transactions quick and convenient. It also eliminates any need to handling cash. Offering multiple payment providers gives users flexibility in how they pay. Convenient payments will encourage more bookings and return visits to your app. Checkout: https://zipprr.com/uber-for-handyman/
5. SMS & Email Updates
Sending automatic status updates via text and email assures users that they are always in the loop about the progress of their job booking. Updates on things like when the handyman is arriving and leaving or if there are any delays or changes puts the user at ease. It improves communication and builds confidence in using the platform for future jobs.
6. Before/After Job Photos
Encourage your independent handymen to take photos of the work area or issue both before starting a job and after completing it. This provides transparency into the work being done. It also allows the handyman to showcase examples of their skills and quality of work. Users appreciate the reassurance of seeing results when considering future bookings.
7. Review & Rating System
Collecting reviews and star ratings from users after each completed job is essential for building trust and validating the work of individual handymen. Reviews provide social proof and allow future users to easily gauge a handyman’s skills based on real experiences. Only approve handymen for your network that maintain high average ratings. Help users easily sort and filter handymen based on reviews.
8. Specialization Filters
Rather than offering a one-size-fits-all approach, your app should allow users to filter handymen by specific specializations like plumbing, electrical work, furniture assembly, and more. This targeted approach helps qualified professionals appear for the exact issues users need resolved. It creates a better user experience finding the right handyman for niche jobs.
9. Recurring Services
Offer users the ability to set up recurring service bookings on a scheduled basis like weekly or monthly cleanings, lawn care, or other repetitive maintenance tasks. This provides convenience while also generating reliable work for handymen. The recurring booking feature builds loyalty and repeat customers for your network.
10. DIY Support
While your primary focus is booking certified handymen, some users may want to solve minor issues themselves. Include a library of instructional tutorial videos or a handyman help section addressing common fixes for things like changing light fixtures or unclogging drains. This offers DIY support as an alternative and engages users beyond just bookings.
11. Notifications
Regular notifications are important for keeping users interacting with the app on an ongoing basis. Be sure to send push, email and text notifications about things like new handyman offers in their area, job updates, special promotions, and app updates. Proper notifications maintain top-of-mind awareness and increase reuse of the platform over time.
Conclusion
Implementing features that address key pain points like easy booking, transparency, trust, and convenience sets your handyman app apart from competitors. Focus on the end user experience with features that match quality professionals to homeowners’ needs. Following these 11 best practices can help your on-demand platform attract more users and grow a thriving handyman service network.
